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https://read.qxmd.com/read/26387079/are-bad-health-and-pain-making-us-grumpy-an-empirical-evaluation-of-reporting-heterogeneity-in-rating-health-system-responsiveness
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JOURNAL ARTICLE
Gianluca Fiorentini, Giovanni Ragazzi, Silvana Robone
In recent years, the concept of responsiveness has been put forward as one desirable measure of the performance of health systems. Responsiveness can be defined as a system's ability to respond to the legitimate expectations of potential users regarding non-health enhancing aspects of care. However, since responsiveness is evaluated by patients on a categorical scale, their self-evaluation can be affected by the phenomenon of reporting heterogeneity. A few studies have investigated how standard socio-demographic characteristics influence the reporting style of patients with regard to responsiveness...
November 2015: Social Science & Medicine
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