Transitions of care for hospital discharges in a primary care network.

Transitions to and from primary care are a time of concern, especially for patients with chronic conditions and complex care needs. The Edmonton Southside Primary Care Network (ESPCN) developed a process for nurses to ensure timely post-discharge follow-up calls and physician appointments after hospitalization, assessing readmission risk with LACE and Clinical Frailty scores. Over 84% of eligible high-risk discharges received follow-up within 14 days. Of 7,400 index discharges, 1,464 had an emergency department revisit and 725 patients were readmitted within 30 days. Overall, ESPCN rates of readmission (9.8%) and rates of Family Practice Sensitive Conditions (FPSC) (5.7%) were significantly lower than national and provincial rates. FPSC rates for high-risk patients were significantly lower than low- or medium-risk groups. Consistent processes that support nursing involvement enable primary care teams to focus on those with highest risk for adverse outcomes and support patients to access the most appropriate place for the care they need.