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JOURNAL ARTICLE
RESEARCH SUPPORT, NON-U.S. GOV'T
Key performance indicators for Australian mental health court liaison services.
Australasian Psychiatry : Bulletin of Royal Australian and New Zealand College of Psychiatrists 2017 December
OBJECTIVES: The aim of this paper is to describe the development and technical specifications of a framework and national key performance indicators (KPIs) for Australian mental health Court Liaison Services (CLSs) by the National Mental Health Court Liaison Performance Working Group (Working Group).
METHODS: Representatives from each Australian State and Territory were invited to form a Working Group. Through a series of national workshops and meetings, a framework and set of performance indicators were developed using a review of literature and expert opinion.
RESULTS: A total of six KPIs for CLSs have been identified and a set of technical specifications have been formed.
CONCLUSIONS: This paper describes the process and outcomes of a national collaboration to develop a framework and KPIs. The measures have been developed to support future benchmarking activities and to assist services to identify best practice in this area of mental health service delivery.
METHODS: Representatives from each Australian State and Territory were invited to form a Working Group. Through a series of national workshops and meetings, a framework and set of performance indicators were developed using a review of literature and expert opinion.
RESULTS: A total of six KPIs for CLSs have been identified and a set of technical specifications have been formed.
CONCLUSIONS: This paper describes the process and outcomes of a national collaboration to develop a framework and KPIs. The measures have been developed to support future benchmarking activities and to assist services to identify best practice in this area of mental health service delivery.
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