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Quality Program: what influences the opinion of nursing team.

Einstein 2016 October
Objective: To analyze the major impact variables in the opinion of nursing staff about the Quality Program of a teaching hospital.

Methods: An exploratory-descriptive study was performed with 72 nursing staff. Data were collected through self-administered questionnaire containing 24 statements about the Quality Program; and the degree of agreement of the participants was expressed in a Likert scale. The collected data were analyzed by factor analysis and Pearson's correlation coefficient.

Results: The analysis grouped the statements in six factors. The Pearson's correlation coefficient defined a scale of influence of the variables within each factor, whose variable with the greatest impact in each factor is the priority issue for improving worker opinion about the Quality Program. The priority variables were to believe the Quality Program contributes to the hospital; to understand the program orientations; interest in hospital quality direction; and do not feel exhausted due to the program.

Conclusion: These variables must be focused during the implementation and execution of Quality Program, as they have greater impact on improving opinion regarding the Quality Program and thus helping to increase compliance of the nursing staff to the program.

Objetivo: Analisar as variáveis de maior impacto na opinião dos trabalhadores de enfermagem sobre um Programa de Qualidade de um hospital de ensino.

Métodos: Estudo exploratório-descritivo, desenvolvido com 72 trabalhadores de enfermagem, com dados coletados por meio de questionário autoaplicável, contendo 24 afirmações com escala Likert sobre o Programa de Qualidade. Para análise dos dados, foram utilizados análise fatorial e coeficiente de correlação de Pearson.

Resultados: A análise agrupou as afirmações em seis fatores. O coeficiente de correlação de Pearson definiu uma escala de influência das variáveis dentro de cada fator, cuja variável de maior impacto em cada fator representa a questão prioritária para a melhoria da opinião do trabalhador sobre o Programa de Qualidade. As variáveis prioritárias foram: acreditar que o Programa de Qualidade contribui para o hospital; compreender as orientações do programa; interessar-se pelos rumos de qualidade do hospital; e não se sentir desgastado em função do programa.

Conclusão: Estas variáveis devem ser focadas durante a implantação e a execução de um Programa de Qualidade, pois possuem maior impacto na melhoria da opinião em relação a ele, contribuindo para aumentar a adesão dos trabalhadores de enfermagem.

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