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Elder-friendly emergency services in Brazil: necessary conditions for care.

OBJECTIVE: To identify and analyze the aspects necessary to provide an elder-friendly emergency service (ES) from the perspective of nurses.

METHOD: This is a descriptive, quantitative study using the Delphi technique in three rounds. Nurses with professional experience in the ES and/or researchers with publications and/or conducting research in the study area were selected. The first round of the Delphi panel had 72 participants, the second 49, and the third 44. An online questionnaire was used based on a review of the scientific literature with questions organized into the central dimensions of elder-friendly hospitals. A five-point Likert scale was used for each question and a 70% consensus level was established.

RESULTS: There were 38 aspects identified as necessary for elderly care that were organized into central dimensions.

CONCLUSIONS: The study's results are consistent with the findings in scientific literature and suggest indicators for quality of care and training for an elder-friendly ES.

OBJETIVO: Identificar e analisar aspectos necessários para um atendimento amigo do idoso nos serviços de emergência (SE), na perspectiva de enfermeiros.

MÉTODO: Estudo descritivo, quantitativo, com utilização da Técnica Delphi, em três rodadas. Foram selecionados enfermeiros com experiência profissional em SE e/ou pesquisadores com publicações e/ou desenvolvendo pesquisas na área de estudo. A primeira rodada do painel Delphi contou com 72 participantes, a segunda com 49 e a terceira com 44. Foi utilizado questionário on-line, baseado na revisão da literatura científica, com questões organizadas em dimensões centrais de hospitais amigos do idoso. Foi utilizada uma escala de Likert de 5 pontos para cada questão e estabelecido nível de consenso de 70%.

RESULTADOS: Foram identificados 38 aspectos necessários para o atendimento ao idoso, organizados em dimensões centrais.

CONCLUSÕES: Os resultados do estudo são consistentes com os achados na literatura científica e sugerem indicadores para qualidade do cuidado e para formação de SE amigos do idoso.

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