OC35 - Child Friendly Healthcare Initiative, implementation project in a paediatric department in Greece.

UNLABELLED: Theme: Accreditation and quality improvement.

INTRODUCTION: Child Friendly Healthcare Initiative (CFHI) aims to improve quality of experience and health care given to children and families by improving realisation of children's rights and reducing unnecessary fear, anxiety and suffering during and because of health care.

AIM: To present results of preliminary CFH assessment.

METHODS: Implementation was initiated in a paediatric department of a University Hospital in Athens, Greece, consisting of a 37-bed ward, Outpatient Clinic and Emergency Department. For the preliminary assessment of the CFHI tool No1, which is for parents-caregiverschildren and health workers, this was translated into Greek. 112 parents-caregivers and six children were interviewed by an independent interviewer. In total, 24 health workers - 5 paediatricians, 11 residents and 8 nurses - responded to the CFHI tool No 1.

RESULTS: Issues highlighted were mostly about CFH Standard 3 and Standard 7. Suggestions for improvement in all Standards were suggested.

CONCLUSIONS: Preliminary assessment revealed the quality of care needs improvement. The next step is the training health workers, planning and making improvements.