Swing shift case managers facilitate discharges late in the day.

Swing shift case managers start work at 2 p.m. at UCLA Health and facilitate discharges that need to occur late in the day. An occupancy rate that consistently is 95% or higher makes it imperative for the hospital to have good patient throughput. Day shift case managers refer cases with last minute details that could delay the discharge until the next day. The swing shift case managers cover the house and divide up the pending discharges among themselves.