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Six Sigma success story: reducing variations is key.

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ED Management : the Monthly Update on Emergency Department Management 2005 July
Detailed study of processes can reveal key problems and opportunities for improvement. Survey your customers to determine what they will tolerate, then keep staff within those boundaries. Analyze the data to discover the drivers of variation within the process you are targeting. First address those processes that are the exclusive purview of the ED and over which you have the greatest control.

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