Rachel Barnard, Sharon Spooner, Michaela Hubmann, Kath Checkland, John Campbell, Deborah Swinglehurst
High quality primary care is a foundational element of effective health services. Internationally, primary care physicians (general practitioners (GPs), family doctors) are experiencing significant workload pressures. How non-patient-facing work contributes to these pressures and what constitutes this work is poorly understood and often unrecognised and undervalued by patients, policy makers, and even clinicians engaged in it. This paper examines non-patient-facing work ethnographically, informed by practice theory, the Listening Guide, and empirical ethics...
April 29, 2024: Social Science & Medicine