J H Chang, A Lin, L Singer, O Mohamad, J Chan, I Friesner, T Zack, A Ashraf-Ganjouei, L Boreta, A Gottschalk, S E Braunstein, C C Park, J C Hong
PURPOSE/OBJECTIVE(S): Patient portal messaging is an increasingly important form of communication between patients and medical providers. This has become particularly relevant in oncology, where patients undergo intense longitudinal treatments that require frequent communication regarding symptoms, appointments, and diagnostic results. The rise in the volume of these messages has significantly increased the workload of medical providers and consequent physician burn-out. Natural language processing (NLP), particularly transformer-based models, may offer an automated approach to characterize the content of patient messages and improve message triage and routing...
October 1, 2023: International Journal of Radiation Oncology, Biology, Physics