Roberta Meneses Oliveira, Lucilane Maria Sales da Silva, Maria Vilani Cavalcante Guedes, Adriana Catarina de Souza Oliveira, Rosario Gómez Sánchez, Raimundo Augusto Martins Torres
OBJECTIVE: To analyze the concept of disruptive behavior in healthcare work. METHOD: An integrative review carried out in the theoretical phase of a qualitative research substantiated by the theoretical framework of the Hybrid Model of Concept Development. The search for articles was conducted in the CINAHL, LILACS, PsycINFO, PubMed and SciVerse Scopus databases in 2013. RESULTS: 70 scientific articles answered the guiding question and lead to attributes of disruptive behavior, being: incivility, psychological violence and physical/sexual violence; with their main antecedents (intrapersonal, interpersonal and organizational) being: personality characteristics, stress and work overload; and consequences of: workers' moral/mental distress, compromised patient safety, labor loss, and disruption of communication, collaboration and teamwork...
July 2016: Revista da Escola de Enfermagem da U S P