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role of community pharmacy technician

Kevin Real, Shoshana H Bardach, David R Bardach
Increasingly, health communication scholars are attending to how hospital built environments shape communication, patient care processes, and patient outcomes. This multimethod study was conducted on two floors of a newly designed urban hospital. Nine focus groups interviews were conducted with 35 health care professionals from 10 provider groups. Seven of the groups were homogeneous by profession or level: nursing (three groups), nurse managers (two groups), and one group each of nurse care technicians ("techs") and physicians...
November 30, 2016: Health Communication
Olufunmilola K Odukoya, Loren J Schleiden, Michelle A Chui
OBJECTIVES: It has been reported that supportive personnel, such as pharmacy technicians, are key participants in the use of health information technology. The purpose of this study was to describe how pharmacy technicians use e-prescribing and to explore the characteristics of technicians that support pharmacists in ensuring patient safety. METHODS: This was a qualitative study that used observations, interviews, and focus groups to understand the role of pharmacy technicians in e-prescribing...
December 2015: Pharmacy (Basel, Switzerland)
Ellen I Schafheutle, Samuel D Jee, Sarah C Willis
BACKGROUND: To enable pharmacists to become increasingly patient-centered, clinical professionals, they need to work with suitably trained and competent support staff; pharmacy technicians (PTs) may be the most appropriate to take on additional roles and responsibilities. However, clarity on PT roles, particularly in community pharmacy, is lacking, and pharmacists may be reluctant to delegate due to concerns over PTs' competence. OBJECTIVES: This paper aims to explore the fitness for purpose of PT education and training in Great Britain...
January 2017: Research in Social & Administrative Pharmacy: RSAP
James E Bailey, Satya Surbhi, Paula C Bell, Angel M Jones, Sahar Rashed, Michael O Ugwueke
OBJECTIVES: To describe the design, implementation, and early experience of the SafeMed program, which uses certified pharmacy technicians in a novel expanded role as community health workers (CPhT-CHWs) to improve transitions of care. SETTING: A large nonprofit health care system serving the major medically underserved areas and geographic hotspots for readmissions in Memphis, TN. PRACTICE INNOVATION: The SafeMed program is a care transitions program with an emphasis on medication management designed to use low-cost health workers to improve transitions of care from hospital to home for superutilizing patients with multiple chronic conditions and polypharmacy...
January 2016: Journal of the American Pharmacists Association: JAPhA
Fay Bradley, Sarah C Willis, Peter R Noyce, Ellen I Schafheutle
BACKGROUND: Broadening the range of services provided through community pharmacy increases workloads for pharmacists that could be alleviated by reconfiguring roles within the pharmacy team. OBJECTIVES: To examine pharmacists' and pharmacy technicians (PTs)' perceptions of how safe it would be for support staff to undertake a range of pharmacy activities during a pharmacist's absence. Views on supervision, support staff roles, competency and responsibility were also sought...
September 2016: Research in Social & Administrative Pharmacy: RSAP
Patti Napier, Pauline Norris, James Green, Rhiannon Braund
OBJECTIVES: This study aimed to investigate the opinions of pharmacists and technicians regarding the ability of New Zealand technicians to take on an advanced checking technician role. METHODS: A survey was developed to investigate the opinions regarding the introduction of this new role. The questions covered are: perceived ability to take on the role, training requirements and competence. Surveys were sent to pharmacists whose contact details are available for research purposes (nā€‰=ā€‰2095) and to all pharmacies in New Zealand (both community and hospital) for the attention of technicians (nā€‰=ā€‰858)...
April 2016: International Journal of Pharmacy Practice
Peter Batra, Mary L Aquilino, Karen B Farris
OBJECTIVE: To evaluate pharmacy staff perspectives of a 2-year pharmacy intervention aimed at reducing unintended pregnancy in 18- to 30-year-old women. DESIGN: Pharmacy staff completed a 48-item, self-administered paper survey consisting of scaled and open-ended questions. SETTING: 55 community pharmacies in 12 Iowa counties. PARTICIPANTS: All pharmacy staff participated, including pharmacists, pharmacy technicians, and other pharmacy employees...
September 2015: Journal of the American Pharmacists Association: JAPhA
Patti Napier, Pauline Norris, Rhiannon Braund
BACKGROUND: There is ample evidence that pharmacists' interventions in patient care improve patient outcomes; however, community pharmacists do not necessarily have the time available to undertake these roles. One way to address this problem is to enable technicians to take on a greater role in the mechanical aspects of the dispensing process. OBJECTIVE: This study aimed to investigate the opinions of New Zealand pharmacists regarding the potential introduction of an advanced technician's role into the New Zealand pharmacy setting...
November 2015: Research in Social & Administrative Pharmacy: RSAP
Olufunmilola K Odukoya, Jamie A Stone, Michelle A Chui
OBJECTIVE: To explore barriers and facilitators to recovery from e-prescribing errors in community pharmacies and to explore practical solutions for work system redesign to ensure successful recovery from errors. DESIGN: Cross-sectional qualitative design using direct observations, interviews, and focus groups. SETTING: Five community pharmacies in Wisconsin. PARTICIPANTS: 13 pharmacists and 14 pharmacy technicians. INTERVENTIONS: Observational field notes and transcribed interviews and focus groups were subjected to thematic analysis guided by the Systems Engineering Initiative for Patient Safety (SEIPS) work system and patient safety model...
January 2015: Journal of the American Pharmacists Association: JAPhA
Rivka Siden, Helen R Tamer, Amy J Skyles, Christopher S Dolan, Denise J Propes, Kimberly Redic
PURPOSE: Results of a survey assessing trends and innovations in the use of pharmacy technicians and other nonpharmacist staff in the research pharmacy setting are reported. METHODS: A Web-based survey was distributed to Internet communities of members of the American Society of Health-System Pharmacists and the University Health-System Consortium involved in investigational drug research and related practice areas. The survey collected data on the characteristics of institutions with pharmacy department staff dedicated to such research activities and the participation of pharmacists, technicians, and other staff in key areas of research pharmacy operations...
November 1, 2014: American Journal of Health-system Pharmacy: AJHP
Andrea Murphy, Magdalena Szumilas, Denise Rowe, Kathryn Landry, Ruth Martin-Misener, Stan Kutcher, David Gardner
BACKGROUND: Little information is available describing the pharmacy student's experience working in community practice with people with lived experience of mental illness. Students' perspectives as observers, learners, technical staff and future pharmacists are important. OBJECTIVE: To gain a better understanding of the pharmacy student experience in community pharmacy-based service provision to people with lived experience of mental illness. METHODS: We conducted a qualitative study using interpretive description and application of the Theoretical Domains Framework...
January 2014: Canadian Pharmacists Journal: CPJ, Revue des Pharmaciens du Canada: RPC
Olufunmilola K Odukoya, Jamie A Stone, Michelle A Chui
BACKGROUND: The use of e-prescribing is increasing annually, with over 788 million e-prescriptions received in US pharmacies in 2012. Approximately 9% of e-prescriptions have medication errors. OBJECTIVE: To describe the process used by community pharmacy staff to detect, explain, and correct e-prescription errors. METHODS: The error recovery conceptual framework was employed for data collection and analysis. 13 pharmacists and 14 technicians from five community pharmacies in Wisconsin participated in the study...
November 2014: Research in Social & Administrative Pharmacy: RSAP
Sanchita Sen, Laura Siemianowski, Michelle Murphy, Susan Coutinho McAllister
PURPOSE: An inpatient medication reconciliation (MR) program emphasizing pharmacy technicians' role in the MR process is described. SUMMARY: As part of quality-improvement (QI) efforts focused on MR-related adverse drug events, an urban academic medical center in New Jersey implemented a pharmacy technician-centered MR (PTMR) program targeting patients on its internal medicine, oncology, and clinical decision units. The program is staffed by five full- or part-time technicians who are trained in MR methods and work under direct pharmacist supervision, interviewing newly admitted patients and using other information sources (e...
January 1, 2014: American Journal of Health-system Pharmacy: AJHP
Lucinda L Maine, Katherine K Knapp, Douglas J Scheckelhoff
In the past thirty to forty years, new clinically oriented roles have emerged for pharmacists, commensurate with their training and consistent with national goals to improve the safety of, access to, and cost of health care. Pharmacists in all settings spend an increasing portion of their time filling these roles, as evidenced more recently in the community pharmacy sector by the success of pharmacy-based immunization programs and such new venues as retail pharmacy clinics. Pharmacy technicians are also assuming new roles and responsibilities, providing services previously delivered only by pharmacists...
November 2013: Health Affairs
Asam Latif, Helen F Boardman, Kristian Pollock
BACKGROUND: Pharmacy support-staff (pharmacy technicians, dispensers and Medicines Counter Assistants) support the delivery of pharmaceutical and retail functions of the pharmacy. Workflow is supervised and at times dependent upon the pharmacist's presence. Policy makers and pharmacy's representative bodies are seeking to extend the community pharmacist's role including requiring the pharmacist to undertake private consultations away from the dispensary and shop floor areas. However, support-staff voices are seldom heard and little is known about the impact such policies have on them...
April 2013: Pharmacy Practice
Marvin D Shepherd
BACKGROUND: Existing federal law requires that a 72-hour emergency supply of a prescription drug be dispensed to Medicaid patients when prior authorization (PA) is not available and the medication is needed without delay. The pharmacist's role is to contact prescribers and inform them that PA is needed. If the prescriber cannot be reached, the pharmacist can dispense a 72-hour emergency supply. OBJECTIVES: To determine (a) the reasons why some community pharmacy owners/managers, staff pharmacists, and technicians are not compliant with the law; (b) how often the decision is made; and (c) estimate how often pharmacies do not dispense the 72-hour emergency supply when PA is not available...
September 2013: Journal of Managed Care Pharmacy: JMCP
Prem Adhien, Liset van Dijk, Marinke de Vegter, Marnix Westein, Giel Nijpels, Jacqueline G Hugtenburg
BACKGROUND: Interventions aimed to increase adherence to drug treatment usually are not tailored to the needs of individual patients. A modular pharmacy intervention, named 'Support for Diabetes', was developed to improve adherence to type 2 diabetes treatment. OBJECTIVE: To evaluate the implementation of a new care intervention by using focus groups including pharmacy teams, and assess patient satisfaction. SETTING: Community pharmacies in The Netherlands...
December 2013: International Journal of Clinical Pharmacy
Fay Bradley, Ellen I Schafheutle, Sarah C Willis, Peter R Noyce
Pharmacists now offer increasing levels and ranges of clinical, diagnostic and public health services, which may require a pharmacist to be absent from the pharmacy premises. Currently, in the UK, many pharmacy activities legally require the direct supervision and physical presence of the pharmacist. This study aimed to explore the potential for changes to supervision, allowing pharmacist absence, and greater utilisation of pharmacy support staff. Four nominal group discussions were conducted in May 2012 with community pharmacists (CPs), community pharmacy support staff, hospital pharmacists and hospital pharmacy support staff, involving 21 participants...
November 2013: Health & Social Care in the Community
Todd A Boyle, Andrea C Bishop, Kellie Duggan, Carolyn Reid, Thomas Mahaffey, Neil J MacKinnon, Amelia Mahaffey
BACKGROUND: Given the significant potential of continuous quality improvement (CQI) programs in enhancing overall levels of patient safety, community pharmacies in North America are under increasing pressure to have a formal and documented CQI program in place. However, while such initiatives may seem great on paper, in practice the outcomes of such programs to community pharmacy practice remain unclear. OBJECTIVE: To explore the perceived outcomes identified by community pharmacies that adopted and actively used a standardized (i...
January 2014: Research in Social & Administrative Pharmacy: RSAP
Samuel D Jee, Sally Jacobs, Ellen I Schafheutle, Rebecca Elvey, Karen Hassell, Peter R Noyce
BACKGROUND: With revalidation in pharmacy in the United Kingdom fast approaching, appropriate systems of revalidation in community pharmacy are required. With little known about the potential use of appraisals for evaluating fitness to practice in pharmacy professionals (pharmacists and pharmacy technicians) in this sector, research was undertaken to explore their potential utility in a revalidation process. OBJECTIVES: To examine existing structures and processes in community pharmacy appraisals in Great Britain (ie, England, Scotland, and Wales) and consider the views of pharmacy stakeholders on if, and how, appraisals could contribute to revalidation of pharmacy professionals...
March 2013: Research in Social & Administrative Pharmacy: RSAP
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