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Fernando Tobal Berssaneti, Ana Maria Saut, Májida Farid Barakat, Felipe Araujo Calarge
OBJECTIVE: To evaluate whether accredited health organizations perform better management practices than non-accredited ones. METHOD: The study was developed in two stages: a literature review, and a study of multiple cases in 12 healthcare organizations in the state of São Paulo, Brazil. It surveyed articles comparing hospital accreditation with the EFQM (European Foundation for Quality Management) model of excellence in management. According to the pertinent literature, the accreditation model and the EFQM model are convergent and supplementary in some aspects...
July 2016: Revista da Escola de Enfermagem da U S P
E Bartolomé-Benito, J Jiménez-Carramiñana, L Sánchez-Perruca, M S Bartolomé-Casado, A B Dominguez-Mandueño, M Marti-Argandoña, M Hernández-Pascual, A Miquel-Gómez
OBJECTIVES: To describe the design, implementation, and monitoring of eSOAP (Primary Health Care Balanced Scorecard) and its role in the deployment of strategic objectives and clinical management, as well as to show the lessons learned during six years of follow-up. METHOD: Descriptive study areas: methodology (conceptual framework, strategic matrix, strategic map, and processes map), technology and standardisation. RESULTS: As of December 2014, 9,046 (78%) professionals are registered in eSOAP...
June 3, 2016: Revista de Calidad Asistencial: Organo de la Sociedad Española de Calidad Asistencial
Laura Sampietro-Colom, Krzysztof Lach, Iris Pasternack, Jean-Blaise Wasserfallen, Americo Cicchetti, Marco Marchetti, Kristian Kidholm, Helene Arentz-Hansen, Magdalene Rosenmöller, Claudia Wild, Rabia Kahveci, Margus Ulst
OBJECTIVES: Health technology assessment (HTA) carried out for policy decision making has well-established principles unlike hospital-based HTA (HB-HTA), which differs from the former in the context characteristics and ways of operation. This study proposes principles for good practices in HB-HTA units. METHODS: A framework for good practice criteria was built inspired by the EFQM excellence business model and information from six literature reviews, 107 face-to-face interviews, forty case studies, large-scale survey, focus group, Delphi survey, as well as local and international validation...
2015: International Journal of Technology Assessment in Health Care
Carlo Favaretti, Paolo De Pieri, Emanuele Torri, Giovanni Guarrera, Fabrizio Fontana, Franco Debiasi, Luciano Flor
PURPOSE: The purpose of this paper is to account for a ten-year experience with the European Foundation for Quality Management (EFQM) Excellence Model implemented in the Trento Healthcare Trust. DESIGN/METHODOLOGY/APPROACH: Since 2000, the EFQM Excellence Model provided an overarching framework to streamline business process governance, to support and improve its enablers and results. From 2000 to 2009, staff performed four internal (self) and four external EFQM-based assessments that provided guidance for an integrated management system...
2015: International Journal of Health Care Quality Assurance
Olugbenga Timo Oladinrin, Christabel Man-Fong Ho
Several researchers have identified codes of ethics (CoEs) as tools that stimulate positive ethical behavior by shaping the organisational decision-making process, but few have considered the information needed for code implementation. Beyond being a legal and moral responsibility, ethical behavior needs to become an organisational priority, which requires an alignment process that integrates employee behavior with the organisation's ethical standards. This paper discusses processes for the responsible implementation of CoEs based on an extensive review of the literature...
August 2016: Science and Engineering Ethics
Saeid Karimi, Bahareh Atashpour, Ahmad Papi, Rasul Nouri, Akbar Hasanzade
INTRODUCTION: Performance measurement is inevitable for university libraries. Hence, planning and establishing a constant and up-to-date measurement system is required for the libraries, especially the university libraries. The primary studies and analyses reveal that the EFQM Excellence Model has been efficient, and the administrative reform program has focused on the implementation of this model. Therefore, on the basis of these facts as well as the need for a measurement system, the researchers measured the performance of libraries in schools and hospitals supported by Isfahan University of Medical Sciences, using the EFQM Organizational Excellence Model...
2014: Journal of Education and Health Promotion
Carmen Matthies-Baraibar, Andoni Arcelay-Salazar, David Cantero-González, Alberto Colina-Alonso, Marbella García-Urbaneja, Rosa María González-Llinares, Jon Letona-Aranburu, Catalina Martínez-Carazo, Maider Mateos-Del Pino, Roberto Nuño-Solinís, Esther Olaetxea-Urizar, José Antonio de la Rica-Giménez, María Angeles Rodríguez-González, Silvia Dabouza-Acebal
BACKGROUND: To determine whether there is greater employee satisfaction in organisations that have made more progress in implementation of the European Foundation for Quality Management (EFQM) model. METHODS: A series of cross-sectional studies (one for each assessment cycle) comparing staff satisfaction survey results between groups of healthcare organisations by degree of implementation of the EFQM model (assessed in terms of external recognition of management quality in each organisation)...
2014: BMC Health Services Research
M Luisa López-Viñas, Núria Costa, Carmen Tirvió, Josep Davins, Rafael Manzanera, Jaume Ribera, Carles Constante, Roser Vallès
The implementation of an accreditation model for healthcare centres in Catalonia which was launched for acute care hospitals, leaving open the possibility of implementing it in the rest of lines of service (mental health and addiction, social health, and primary healthcare centres) is described. The model is based on the experience acquired over more tan 31 years of hospital accreditation and quality assessment linked to management. In January 2006 a model with accreditation methodology adapted to the European Foundation for Quality Management (EFQM) model was launched...
July 2014: Medicina Clínica
Rosa Maria Saura, Pilar Moreno, Paula Vallejo, Glòria Oliva, Fernando Alava, Miquel Esquerra, Josep Davins, Roser Vallès, Joaquim Bañeres
Since its inception in 2006, the Alliance for Patient Safety in Catalonia has played a major role in promoting and shaping a series of projects related to the strategy of the Ministry of Health, Social Services and Equality, for improving patient safety. One such project was the creation of functional units or committees of safety in hospitals in order to facilitate the management of patient safety. The strategy has been implemented in hospitals in Catalonia which were selected based on criteria of representativeness...
July 2014: Medicina Clínica
Mohammad Hasan Imani Nasab, Bahram Mohaghegh, Nader Khalesi, Ebrahim Jaafaripooyan
BACKGROUND: European Foundation for Quality Management (EFQM) model is a widely used quality management system (QMS) worldwide, including Iran. Current study aims to verify the quality assessment results of Iranian National Program for Hospital Evaluation (INPHE) based on those of EFQM. METHODS: This cross-sectional study was conducted in 2012 on a sample of emergency departments (EDs) affiliated with Tehran University of Medical Sciences (TUMS), Iran. The standard questionnaire of EFQM (V-2010) was used to gather appropriate data...
2013: Iranian Journal of Public Health
M Valcárcel, R Lucena
The awareness of the impact of human activities in society and environment is known as "Social Responsibility" (SR). It has been a topic of growing interest in many enterprises since the fifties of the past Century, and its implementation/assessment is nowadays supported by international standards. There is a tendency to amplify its scope of application to other areas of the human activities, such as Research, Development and Innovation (R + D + I). In this paper, a model of quantitative assessment of Social Responsibility in Environmental Science and Technology (SR EST) is described in detail...
January 1, 2014: Science of the Total Environment
L Medrano Méndez, P López Alvarez-Buhilla, C Torres Piedra, A Azpeitia Palomo, I Ferreiro González, A Olaizola Mendíbil
OBJECTIVES: One stop surgery (CAR: Cirugía Alta Resolución) is a step forward in outpatient surgery. The new scheme simplifies ambulatory conventional surgery, achieves more satisfaction between patients and optimizes health resources. METHODS: By One stop surgery we mean the performance in the same day of both pre-surgery assessment and surgical procedure. This new working way allows performing a surgical procedure in only one visit to the hospital, instead of the average four visits used before for surgical outpatients...
January 2012: Cirugía Pediátrica: Organo Oficial de la Sociedad Española de Cirugía Pediátrica
Concepción Fariñas-Álvarez, Luis Ansorena-Pool, Eduardo Alvarez-Díez, Pedro Herrera-Carral, María Valdor-Arriarán, Liébana Piedra-Antón, Ana Rosa Díaz-Mendi, M Dolores Acón-Royo, Angel Alzueta-Fernández
INTRODUCTION: As a result of a prioritised improvement action during the second self-assessment using the EFQM Excellence Model carried out in Sierrallana Hospital (Cantabria, Spain), it was decided to form a Benchmarking Network between Hospitals. The objective of this work is to present how this action was developed to create the Benchmarking Network "Red.7". MATERIAL AND METHODS: Using the 2004 "Catálogo Nacional de Hospitales "we pre-selected hospitals which could be compared with ours...
October 2008: Revista de Calidad Asistencial: Organo de la Sociedad Española de Calidad Asistencial
J M de la Fuente Rodríguez, E Ignacio García, O O Rodríguez Aguado, G Ruiz Benitez, J Sánchez Salado, R Chagas Fernández
UNLABELLED: One of the biggest challenges for the public health sector is to ensure the clinical safety of the patient, which is affected by mistakes made in pre-hospital emergency care. A culture of safety is encouraged and health professionals have tools at their disposal to help them maintain that safety. OBJECTIVE: [corrected] We propose as a hypothesis that compliance with safety standards in for the care of patients using extra-hospital emergency systems improves care and minimize risks...
March 2013: Revista de Calidad Asistencial: Organo de la Sociedad Española de Calidad Asistencial
Farhan Vakani, Zafar Fatmi, Kashif Naqvi
PURPOSE: This article aims to measure quality by applying the European Foundation for Quality Management (EFQM) excellence model at three different participation levels, in a Karachi teaching university dental hospital. DESIGN/METHODOLOGY/APPROACH: The case study assessed the eight EFQM model excellence concepts as benchmarks for providing quality services: results orientation; customer focus; leadership and constancy of purpose; management by processes and facts; people development and involvement; continuous learning, innovation and improvement; partnership development; and corporate social responsibility...
2011: International Journal of Health Care Quality Assurance
E Bartolomé Benito, A Miquel Gómez, L Sánchez Perruca, J Jiménez Carramiñana, A López Romero, J L Sánchez Suárez
OBJECTIVE: To identify and define a minimum and standard set of safety objectives in the Centre Agreement Program (CAP) of the Community of Madrid, the introduction of which has led to improved follow-up and an improvement in quality of care and patient safety in Primary Care. MATERIAL AND METHODS: The key element is the Centre Agreement Program developed with the EFQM model as a reference. Methodologically, this project has followed the steps set out in the PDCA cycle...
November 2011: Revista de Calidad Asistencial: Organo de la Sociedad Española de Calidad Asistencial
Ana I Marques, Leonel Santos, Pedro Soares, Rute Santos, António Oliveira-Tavares, Jorge Mota, Joana Carvalho
BACKGROUND: There has been a growing concern in designing physical activity (PA) programmes for elderly people, since evidence suggests that such health promotion interventions may reduce the deleterious effects of the ageing process. Complete programme evaluations are a necessary prerequisite to continuous quality improvements. Being able to refine, adapt and create tools that are suited to the realities and contexts of PA programmes for the elderly in order to support its continuous improvement is, therefore, crucial...
2011: International Journal of Behavioral Nutrition and Physical Activity
Ana I Marques, Pedro Soares, Luísa Soares-Miranda, Carla Moreira, António Oliveira-Tavares, Paula Clara-Santos, Susana Vale, Rute Santos, Joana Carvalho
UNLABELLED: ABSTRACT: BACKGROUND: In Portugal, there are several physical activity (PA) programmes for elderly people developed by the local government. The importance of these programmes has been increasing since the evidence has shown that this type of health promotion interventions may reduce the deleterious effects of the ageing process. However, no study has already identified the general characteristics of these programmes nor if they use any scheme to assess the quality of the service provided...
2011: BMC Research Notes
S Steinbrucker
According to §§135-137 SGB V (German Civil Code), German hospitals are required to introduce and develop an institutional quality management (QM) system. They are, however, currently not obliged to undergo a certification. The prime responsibility to introduce a QM system lies with the top management. The aim is to continuously monitor and improve the quality of the processes and practices in the hospital. QM systems are one of the major constituents which influence the prosperity of an enterprise. Hospitals are able to improve the quality of their processes without significantly increasing the costs...
October 2011: Der Radiologe
J M Tejero González, J Fernández Martín, J J Mira Solves
OBJECTIVE: Benchmarking between different health organisations is a useful tool for improving quality, but it requires using valid and reliable indicators so that comparisons may be based on objective data. The aim of this work is to verify the validity and reliability of a synthetic hospital health care quality indicator. MATERIAL AND METHODS: A cross-sectional study was conducted over a five-year period on the Quality Plan indicators of 10 hospitals, under the model of the European Foundation of Quality Management (EFQM)...
July 2011: Revista de Calidad Asistencial: Organo de la Sociedad Española de Calidad Asistencial
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