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Paediatric patient satisfaction survey

Barbara Kołłątaj, Witold Kołłątaj, Katarzyna Wrzołek, Irena Dorota Karwat, Maria Klatka
 Introduction. The quality of primary medical care for children in Poland is unsatisfactory. In the ranking known as 'the European Health Consumer Index', Poland (taking the patient point of view on healthcare quality) is classified on the 27th position out of the 33 possible. The unsolved problems concern inter alia the quality and availability of night paediatric urgent care. OBJECTIVE: The aim was assessing the quality as well as the level of satisfaction with the night paediatric urgent care in the Lublin Province of eastern Poland...
March 31, 2017: Annals of Agricultural and Environmental Medicine: AAEM
Guillaume Mortamet, Audrey Merckx, Nadia Roumeliotis, Caroline Simonds, Sylvain Renolleau, Philippe Hubert
AIM: The objective of this study was to report family satisfaction with regards to the presence of clowns in the paediatric intensive care unit (PICU). METHODS: This is a single-centre survey-based study, conducted over 4 months in a 12-bed third level PICU in a university hospital. All parents present at the bedside of their child during clowning were considered as potential participants. Eligible parents were approached by one of the two intensivists as investigators and asked to complete a survey within the 48 h following the clowns' intervention...
January 10, 2017: Journal of Paediatrics and Child Health
Helga Naburi, Phares Mujinja, Charles Kilewo, Till Bärnighausen, Nicola Orsini, Karim Manji, Gunnel Biberfeld, David Sando, Pascal Geldsetzer, Guerino Chalamila, Anna Mia Ekström
BACKGROUND: Mother-to-child transmission (MTCT) of HIV remains a major source of new HIV infections in children. Prevention of mother-to-child transmission of HIV (PMTCT) using lifelong antiretroviral treatment (ART) for all pregnant and breastfeeding women living with HIV (Option B+) is the major strategy for eliminating paediatric HIV. Ensuring that patients are satisfied with PMTCT services is important for optimizing uptake, adherence and retention in treatment. METHODS: We conducted a facility based quantitative cross-sectional survey in Dar-es-Salaam, Tanzania, between March and April 2014, when the country was transitioning to the implementation of PMTCT Option B+...
2016: PloS One
Ellen Bamberger, Jacob Genizi, Nogah Kerem, Ayalla Reuven-Lalung, Niva Dolev, Isaac Srugo, Amnon Rofe
OBJECTIVE: Emotional intelligence (EI) is the individual's ability to perceive, understand and manage emotion and to understand and relate effectively to others. We examined the degree to which EI training may be associated with a change in EI among different medical personnel and patient satisfaction. DESIGN, SETTING AND PARTICIPANTS: The EI of 17 physicians and 10 nurses in paediatric ward was prospectively evaluated with Bar-On's EI at baseline and after 18 months...
February 2017: Archives of Disease in Childhood
Lynn Elsey
AIM: To evaluate carers' satisfaction with the current service for home reconstitution and administration of intravenous (IV) antibiotics to cystic fibrosis (CF) patients and identify ways of improving this service to reduce treatment burden. METHODS: A formative evaluation was conducted of all 17 carers who reconstituted and administered the IV antibiotics at home. This was carried out using a cross-sectional survey. A questionnaire of open and closed questions was sent first class with a pre-paid return envelope to the carers...
September 2016: Archives of Disease in Childhood
Teresa Brooks, Jennifer Brown, Elaine Woolley
AIMS: To audit the new pharmacist-led telephone service for warfarin dosing and monitoring of INR, and compare it to the previous system. The previous system was based on the paediatric cardiology ward, dosing by junior medical staff to dose and documented on a paper system. Also to audit the parent satisfaction of the new system. METHODS: Search the computerised system to reveal 73 patients on warfarin with a total of 1547 INRs, and looked for any complications or out of range results...
September 2016: Archives of Disease in Childhood
Ruth A Crowley, Helene M Dumas, Maria A Fragala-Pinkham, Donald N Dougherty, Ellen M Hull, Mary Laurette Hughes, Eric Hsaio
VerbalCare is a mobile software platform for hospital patients and nursing staff to communicate in real-time. The purposes of this study were to (1) identify and evaluate icons for the VerbalCare tablet application and (2) examine use and satisfaction with this tablet application in a paediatric post-acute hospital. Hospital nursing staff were surveyed to identify the most common reasons children use the "nursing call bell". Icons for the VerbalCare tablet application were developed to match the identified call bell requests and be understood by children...
April 21, 2016: Disability and Rehabilitation. Assistive Technology
Ulrike Mütze, Alena Gerlinde Thiele, Christoph Baerwald, Uta Ceglarek, Wieland Kiess, Skadi Beblo
BACKGROUND: Specialized adult care of phenylketonuria (PKU) patients is of increasing importance. Adult outpatient clinics for inherited errors of metabolism can help to achieve this task, but experience is limited. Ten years after establishment of a coordinated transition process and specialised adult care for inherited metabolic diseases, adult PKU care was evaluated with respect to metabolic control, therapy satisfaction, life satisfaction, sociodemographic data, economical welfare as well as pregnancy outcome...
2016: Orphanet Journal of Rare Diseases
Julie Guinand, Christophe Gapany, Jeanne-Pascale Simon, Jean-Blaise Wasserfallen, Jean-Marc Joseph
AIM: To evaluate the levels of satisfaction and opinions on the usefulness of the informed consent form currently in use in our Paediatric Surgery Department. MATERIALS AND METHODS: HASH(0x4d2ff58) DESIGN: Qualitative study carried out via interviews of senior paediatric surgeons, based on a questionnaire built up from reference criteria in the literature and public health law. RESULTS: Physicians with between 2 and 35 years experience of paediatric surgery, with a participation rate of 92 %, agreed on the definition of an informed consent form, were satisfied with the form in use and did not wish to modify its structure...
2015: Patient Safety in Surgery
Madeleine Hajj, Taline Gulgulian, Lili Haydar, Amali Saab, Fatima Dirany, Lina Kurdahi Badr
BACKGROUND: The needs of family members vary among cultures and hospitals. Often, these needs remain unmet increasing their stress and anxiety and decreasing their satisfaction with care, which may negatively impact the quality of patient care. AIMS: To assess the satisfaction of families with the care of their loved ones in critical care units (CCUs) in a large university medical centre in Lebanon and to assess the predictors of satisfaction. METHODS: A cross-sectional descriptive design was conducted using the Critical Care Family Satisfaction Survey (CCFSS)...
August 10, 2015: Nursing in Critical Care
Terence Goh, Philip Bird, John Pearson, Jill Mustard
OBJECTIVES: The purpose of this study is to observe the education and vocational achievements and social participation of cochlear implant recipients as they graduate from a paediatric cochlear implant programme and identify any significant associations that might exist. METHOD: This study identified 56 patients from the Southern Cochlear Implant Programme (SCIP) who received cochlear implants before the age of 19 (paediatric) and are now over the age of 19 (adult)...
2016: Cochlear Implants International
J Müller, H Fechner, A Köhn, A Rißmann
Background: In recent years quality assurance has become an essential part of today's health-care system in the wake of the modern patient-oriented quality management. With the statutory introduction of newborn hearing screening (NHS) in 2009, a quality assurance of these early detection methods has become necessary. The aim of the study was to determine patient satisfaction in relation to the NHS in Saxony-Anhalt. Patients/Methods: During the period from November 2013 to April 2014, 394 parents were retrospectively interviewed about their experiences and expectations in relation to the NHS, using a standardised questionnaire...
June 25, 2015: Das Gesundheitswesen
Sherif Emil
BACKGROUND: Surgeons' satisfaction levels may affect patient care and the stability of the surgical workforce. METHODS: A detailed Internet-based satisfaction survey was administered to paediatric surgeons in Canada in 2005 and 2012. Satisfaction was rated 1 (most) to 5 (least), in five areas: quality of life, financial compensation, work environment, academics and patient care. RESULTS: Responses were received from 21 surgeons in 2005 and 61 in 2012, representing 43% and 98% of practicing paediatric surgeons in Canada, respectively...
November 2014: Paediatrics & Child Health
Amreeta Dhanoa, Tze Lek Yong, Stephanie Jin Leng Yeap, Isaac Shi Zhung Lee, Vivek Ajit Singh
BACKGROUND: Although studies have shown that a large proportion of cancer patients use CAM, no study on CAM use amongst orthopaedic oncology patients has been published. Therefore, this study aims to determine the prevalence, characteristics and factors associated with CAM use amongst orthopaedic oncology patients. METHODS: All consecutive consenting patients/parents who presented at the Orthopaedic Oncology Clinic, University Malaya Medical Centre (1st January to 31st December 2013) were interviewed using a structured questionnaire...
2014: BMC Complementary and Alternative Medicine
Chantal Morin, Andrée Aubin
BACKGROUND: Osteopathy is an increasingly popular health care modality to address pain and function in the musculoskeletal system, organs and the head region, as well as functional somatic syndromes. Although osteopathy is recommended principally in guidelines for management of back pain, osteopaths' scope of practice is wide, albeit poorly defined. In order to understand better the practice of osteopathy, this study aimed to investigate the most common reasons for osteopathic consultations in clinical settings in Quebec...
2014: PloS One
Damian Roland, Creana Charadva, Tim Coats, David Matheson
OBJECTIVES & BACKGROUND: Demonstrating educational interventions improve patient care can been difficult. This study aimed to perform an extensive assessment of a bespoke e-learning package on the NICE Feverish illness in Children Guideline to aid the development of an evaluation model. METHODS: An e-learning package was designed featuring an interactive traffic light table page. For each of the 5 domains and the three risk categories there was a video describing the features within that domain...
September 2014: Emergency Medicine Journal: EMJ
Matthew Bowman, Anna Mackey, Nichola Wilson, Ngaire Susan Stott
AIMS: High referral volumes to paediatric orthopaedic surgeons create long clinic waiting lists. The use of extended scope roles for doctors and health professionals is one strategy to address these wait times. We completed a 6-month trial of a non-surgical paediatric orthopaedic physician role (NSP) to help manage non-urgent referrals to our service from local general practitioners (GPs). METHODS: For a 6-month period, the majority of non-urgent GP referrals were assessed by a US-trained NSP...
February 2015: Journal of Paediatrics and Child Health
Thorsten Langer, Stefan Wirth
Language barriers in the care for patients with limited German language proficiency contribute to impaired quality of care, more frequent medical errors and decreased patient satisfaction. However, professional interpreters are not systematically used in Germany. We conducted a pilot study in a German paediatric hospital to explore the demand for an interpreter by conducting a survey among parents and to test the use of telephone interpreters. Eight percent of the respondents said they were interested in interpreter support...
2014: Zeitschrift Für Evidenz, Fortbildung und Qualität Im Gesundheitswesen
T Ambrose, R Topan, M Small, Jm Nightingale, Sm Gabe
INTRODUCTION: The public demand for flexible access to health information and services is growing, encouraged by Intnet trends and policies promoting patient involvement. Patients Know Best® (PKB) is an electronic patient centred system providing a secure forum for patients to interact with healthcare teams. With increasing use of this system by our home parenteral nutrition patients we aimed to assess patient satisfaction with a survey. METHODS: PKB was introduced to patients during routine clinic visits and verbal consent obtained...
June 2014: Gut
Jin Hee Jeong, Seung Sik Hwang, Kyuseok Kim, Jin Hee Lee, Joong Eui Rhee, Changwoo Kang, Soo Hoon Lee, Hooyoung Kim, Yeon Sook Im, Boeknam Lee, Young Im Byeon, Ji Sook Lee
OBJECTIVE: Return visits to the paediatric emergency department (PED) are an important measure of quality of healthcare and are associated with patients' and parents'/guardians' satisfaction. Previous studies have been limited to describing characteristics and factors related to return visits. The objectives of this study were to develop new clinical practices to reduce return visits to the PED and to see whether implementation of these practices had the desired effect. PATIENTS AND METHODS: This was a controlled before-and-after study...
June 2015: Emergency Medicine Journal: EMJ
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