Eunice Toriola, Lyn Biviano, Christine Lau, Natalie Hooke, Amie Donnelly, Emma Dickins, Sandra Pengilly, Joanne Ging, Nadine Shaw, Jagdev Singh
During the COVID-19 pandemic, the escalating trend of pediatric patients, particularly non-urgent cases, going to the emergency departments (EDs) in New South Wales, Australia, prompted the establishment of virtualKIDS, a nursing-led telehealth service. This service, initiated in June 2021, operates 24/7 and provides comprehensive care through audio-visual consultations emphasizing a patient-centered approach. Three elements-COVID-19 Outpatient Response Team (CORT), virtualKIDS Acute Review (vKAR), and Virtual Urgent Care (VUC)-addressed specific needs during and beyond the pandemic, showcasing the adaptability and impact of virtual care...
April 11, 2024: Creative Nursing