Jia Xue, Bolun Zhang, Yaxi Zhao, Qiaoru Zhang, Chengda Zheng, Jielin Jiang, Hanjia Li, Nian Liu, Ziqian Li, Weiying Fu, Yingdong Peng, Judith Logan, Jingwen Zhang, Xiaoling Xiang
BACKGROUND: Chatbots have become ubiquitous in our daily lives, enabling natural language conversations with users through various modes of communication. Chatbots have the potential to play a significant role in promoting health and well-being. As the number of studies and available products related to chatbots continues to rise, there is a critical need to assess product features to enhance the design of chatbots that effectively promote health and behavioral change. OBJECTIVE: This scoping review aims to provide a comprehensive assessment of the current state of health-related chatbots, including the chatbots' characteristics and features, user backgrounds, communication models, relational building capacity, personalization, interaction, responses to suicidal thoughts, and users' in-app experiences during chatbot use...
December 19, 2023: Journal of Medical Internet Research