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Attitude of patient , disclosure od medical errors

Albert W Wu, I-Chan Huang, Samantha Stokes, Peter J Pronovost
BACKGROUND: There is consensus that patients should be told if they are injured by medical care. However, there is little information on how they react to different methods of disclosure. OBJECTIVE: To determine if volunteers' reactions to videos of physicians disclosing adverse events are related to the physician apologizing and accepting responsibility. DESIGN: Survey of viewers randomized to watch videos of disclosures of three adverse events (missed mammogram, chemotherapy overdose, delay in surgical therapy) with designed variations in extent of apology (full, non-specific, none) and acceptance of responsibility (full, none)...
September 2009: Journal of General Internal Medicine
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