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https://www.readbyqxmd.com/read/28393108/house-staff-communication-training-and-patient-experience-scores
#1
Oladoyin A Oladeru, Musleehat Hamadu, Paul D Cleary, Adam B Hittelman, Ketan R Bulsara, Maxwell Sh Laurans, Daniel B DiCapua, Evie G Marcolini, Jeremy J Moeller, Babar Khokhar, Jeannette W Hodge, Auguste H Fortin, Janet P Hafler, Michael C Bennick, David Y Hwang
OBJECTIVE: To assess whether communication training for housestaff via role-playing exercises (1) is well-received and (2) improves patient experience scores in housestaff clinics. METHODS: We conducted a pre-post study in which the housestaff for 3 adult hospital departments participated in communication trainingled by trained faculty in small groups . Sessions centered on a published 5-step strategy for opening patient-centered interviews using department-specific role-playing exercises...
March 1, 2017: J Patient Exp
https://www.readbyqxmd.com/read/28379929/associations-between-physician-empathy-physician-characteristics-and-standardized-measures-of-patient-experience
#2
Alexander Chaitoff, Bob Sun, Amy Windover, Daniel Bokar, Joseph Featherall, Michael B Rothberg, Anita D Misra-Hebert
PURPOSE: To identify correlates of physician empathy and determine whether physician empathy is related to standardized measures of patient experience. METHOD: Demographic, professional, and empathy data were collected during 2013-2015 from Cleveland Clinic Health System physicians prior to participation in mandatory communication skills training. Empathy was assessed using the Jefferson Scale of Empathy. Data were also collected for seven measures (six provider communication items and overall provider rating) from the visit-specific and 12-month Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG-CAHPS) surveys...
April 4, 2017: Academic Medicine: Journal of the Association of American Medical Colleges
https://www.readbyqxmd.com/read/28211981/first-report-of-factors-associated-with-satisfaction-in-patients-with-neurofibromatosis
#3
Eric Riklin, Mojtaba Talaei-Kheoi, Vanessa L Merker, Monica R Sheridan, Justin T Jordan, Scott R Plotkin, Ana-Maria Vranceanu
Patient satisfaction is an integral part of quality health care. We assessed whether health literacy and psychosocial factors are associated with patient satisfaction among adults with neurofibromatosis. Eighty adults (mean age = 44 years; 55% female, 87% white) with NF (50% NF1, 41% NF2, and 9% schwannomatosis) completed an adapted Functional, Communicative, and Critical Health Literacy Questionnaire (FCCHL), the Health Literacy Assessment, a series of Patient Reported Outcome Measures Information System (PROMIS) psychosocial tests, and demographics before the medical visit...
March 2017: American Journal of Medical Genetics. Part A
https://www.readbyqxmd.com/read/28152952/measurement-equivalence-of-the-consumer-assessment-of-healthcare-providers-and-systems-cahps-medicare-survey-items-between-non-hispanic-whites-and-asians
#4
Neetu Chawla, Erin E Kent, Neeraj K Arora
259 Background: Asians report worse experiences with care than Whites. This could be due to true differences in care received, expectations about care, or survey response styles. To examine measurement equivalence of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Medicare survey items between Whites and Asians. METHODS: We conducted multiple group confirmatory factor analyses to evaluate measurement equivalence of CAHPS Medicare survey data between White and Asian Medicare beneficiaries for three CAHPS reporting composites (communication with personal doctor, access to care, plan customer service) and global ratings of care using pooled CAHPS data from 2007-2011...
March 2016: Journal of Clinical Oncology: Official Journal of the American Society of Clinical Oncology
https://www.readbyqxmd.com/read/28152923/measuring-cancer-care-quality-an-update-on-development-and-validation-of-the-cahps-survey-for-cancer-care-prototype
#5
Christian Evensen, San Keller, Steven Garfinkel
270 Background: At the 2013 ASCO Quality Symposium, we presented the formative development work and results of the 1(st) field test of the Cancer CAHPS survey. At that time, we noted next steps in the development and validation of the survey. In this poster/presentation, we will provide updates on these activities. METHODS: The Spanish translation was completed in 2013. We conducted interviews with 9 cancer patients in 2014 to identify composite labels that resonated with consumers. We collaborated with diverse cancer care providers (health maintenance organizations, medical foundations, small oncology practices, and comprehensive cancer centers) to identify an approach to sampling patients that could be standardized across settings...
March 2016: Journal of Clinical Oncology: Official Journal of the American Society of Clinical Oncology
https://www.readbyqxmd.com/read/28152865/patient-surveys-for-cancer-populations-initial-experiences-with-cancer-cahps
#6
Mark W Friedberg, Shelley Fuld Nasso, Lindsey M Roth, Aaron Smith-McLallen, Ellen L Stovall, Sarah Hudson Scholle
281 Background: Patient experiences are an important component of quality, but information on how well oncology providers meet the specific needs of patients with cancer is limited. This study reports on the patient experiences among patients undergoing drug therapy treatment for cancer in diverse outpatient settings. METHODS: We assessed patient experiences using a modified version of the CAHPS Survey for Cancer Caredeveloped by the American Institutes for Research.The survey has five composites and an overall rating of providers...
March 2016: Journal of Clinical Oncology: Official Journal of the American Society of Clinical Oncology
https://www.readbyqxmd.com/read/28152789/does-oncology-patient-reported-healthcare-experience-vary-by-site-of-care-soc
#7
Adrianne Waldman Casebeer, Sari Hopson, Joseph Dye, Zhuliang Tao, Andrew M Howe, Stephen Stemkowski, Jeffrey Patton, Art Small, Anthony Masaquel
71 Background: Patients with cancer are increasingly receiving chemotherapy infusions in a hospital outpatient (HO) as compared to the physician practice setting (PO). Previous research has focused on SOC differences in economic measures, such as healthcare costs, in commercially insured populations. This study investigates SOC differences in patients' reported healthcare experience for a mostly Medicare population. METHODS: A convenience sample of 2,604 Humana members with cancer of the breast, lung, colon/rectum or NHL/CLL and treated in 2014 received a survey by mail to capture patient reported healthcare experiences...
March 2016: Journal of Clinical Oncology: Official Journal of the American Society of Clinical Oncology
https://www.readbyqxmd.com/read/28152781/cancer-registry-survey-data-linkages-to-measure-patient-centered-quality-of-care-seer-mhos-and-seer-cahps
#8
Michelle Mollica, Sarah Gaillot, Michael T Halpern, Ron D Hays, Lisa M Lines, Marie A Topor, Gigi Yuan, Nicola C Schussler, Edgardo Ramirez, Ashley Wilder Smith
303 Background: Limited opportunities exist to conduct population-based surveillance of cancer patient-reported outcomes. Data from the National Cancer Institute's Surveillance Epidemiology and End Results (SEER) program has recently been linked with data from two Centers for Medicare & Medicaid Services quality improvement surveys: the Medicare Health Outcomes Survey (MHOS) and the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys. We provide an overview of the data available, recent findings, and priority areas for future research...
March 2016: Journal of Clinical Oncology: Official Journal of the American Society of Clinical Oncology
https://www.readbyqxmd.com/read/27992944/role-of-google-glass-in-improving-patient-satisfaction-for-otolaryngology-residents-a-pilot-study
#9
E Son, A Halbert, S Abreu, R Hester, G Jefferson, K Jennings, H Pine, T Watts
OBJECTIVES: To demonstrate the feasibility and efficacy of the Google Glass as a tool to improve patient satisfaction and patient-physician communication for otolaryngology residents in the outpatient clinic setting. The primary outcome of the study was to improve patient satisfaction scores based on physician communication-related questions from Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys. STUDY DESIGN: Prospective randomised trial. SETTING: Tertiary care hospital...
December 19, 2016: Clinical Otolaryngology
https://www.readbyqxmd.com/read/27578629/patient-experience-assessment-in-pediatric-hospitals-in-argentina
#10
Nora Dackiewicz, Susana Rodriguez, Vilma Irazola, Mariela Barani, Beatriz Marciano, Valeria Fedrizzi, Claudia Gonzales, Christian Elias-Costa, Ariel Almada, Bettina Viola, Silvia Tonini, Nina Zamberlin, Ezequiel Garcia-Elorrio
Objective: To create a hospital pediatric inpatient experience survey based on the Consumer Assessment of Healthcare Providers and Systems Hospital Survey (CAHPS® Hospital Survey). Design: Survey development based on: (i) Translation and back translation, (ii) Review by experts, (iii) Cultural adaptation: qualitative evaluation of dimensions with reformulation and adaptation of items, (iv) Local cognitive evaluation and (v) Final measurement of its psychometric properties...
December 1, 2016: International Journal for Quality in Health Care
https://www.readbyqxmd.com/read/27500888/implications-of-variation-in-the-relationships-between-beneficiary-characteristics-and-medicare-advantage-cahps-measures
#11
Laura A Hatfield, Alan M Zaslavsky
OBJECTIVE: To study how differences in quality score adjustments across Medicare Advantage contracts change comparisons for individuals and contracts. DATA SOURCES: Responses to the Medicare Advantage implementation of the Consumer Assessments of Healthcare Providers and Systems (CAHPS) survey from 2010 to 2014. STUDY DESIGN: We fit national-and state-level hierarchical models to predict CAHPS scores for individuals and contracts, adjusted for self-reported education, general health, and mental health...
August 8, 2016: Health Services Research
https://www.readbyqxmd.com/read/27495274/measurement-equivalence-of-the-consumer-assessment-of-healthcare-providers-and-systems-cahps-%C3%A2-medicare-survey-items-between-whites-and-asians
#12
Ron D Hays, Neetu Chawla, Erin E Kent, Neeraj K Arora
PURPOSE: Asians report worse experiences with care than Whites. This could be due to true differences in care received, expectations about care, or survey response styles. We examined responses to the Consumer Assessment of Healthcare Providers and Systems (CAHPS(®)) Medicare survey items by Whites and Asians, controlling for underlying level on the CAHPS constructs. METHODS: We conducted multiple group analyses to evaluate measurement equivalence of CAHPS Medicare survey data between White and Asian Medicare beneficiaries for CAHPS reporting composites (communication with personal doctor, access to care, plan customer service) and global ratings of care using pooled data from 2007 to 2011...
February 2017: Quality of Life Research
https://www.readbyqxmd.com/read/27406155/satisfaction-of-discharged-nursing-home-residents
#13
Nicholas Castle, John Engberg, Aiju Men
The psychometric properties of The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Nursing Home survey: Discharged Resident Instrument (NHCAHPS-D) are examined. A random sample of 550 nursing homes was selected from across the United States and 365 agreed to participate (participation rate = 66%). From 7,020 surveys sent to discharged residents, 4,926 were returned (response rate = 70%). The psychometric properties of the resident responses and the survey items were robust. Confirmatory factor analyses model fit statistics met the criterion for good conformance...
July 1, 2016: Journal of Applied Gerontology: the Official Journal of the Southern Gerontological Society
https://www.readbyqxmd.com/read/27384965/patient-experience-assessment-is-a-requisite-for-quality-evaluation-a-discussion-of-the-in-center-hemodialysis-consumer-assessment-of-health-care-providers-and-systems-ich-cahps-survey
#14
https://www.readbyqxmd.com/read/27329420/use-of-lean-and-cahps-surgical-care-survey-to-improve-patients-experiences-with-surgical-care
#15
Nancy Jiang, Benjamin D Malkin
OBJECTIVES: (1) Measure patients' experiences with surgical care using the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surgical Care Survey. (2) Use lean thinking to analyze and improve quality of patient care. STUDY DESIGN: A prospective quality improvement study. SETTING: Hospital-based otolaryngology clinic. SUBJECTS AND METHODS: The CAHPS Surgical Care Survey was distributed to 17 surgical patients to determine their perception of the current state of care...
June 21, 2016: Otolaryngology—Head and Neck Surgery
https://www.readbyqxmd.com/read/27325318/racial-ethnic-differences-in-primary-care-experiences-in-patient-centered-medical-homes-among-veterans-with-mental-health-and-substance-use-disorders
#16
Audrey L Jones, Maria K Mor, John P Cashy, Adam J Gordon, Gretchen L Haas, James H Schaefer, Leslie R M Hausmann
BACKGROUND: Patient-Centered Medical Homes (PCMH) may be effective in managing care for racial/ethnic minorities with mental health and/or substance use disorders (MHSUDs). How such patients experience care in PCMH settings is relatively unknown. OBJECTIVE: We aimed to examine racial/ethnic differences in experiences with primary care in PCMH settings among Veterans with MHSUDs. DESIGN: We used multinomial regression methods to estimate racial/ethnic differences in PCMH experiences reported on a 2013 national survey of Veterans Affairs patients...
December 2016: Journal of General Internal Medicine
https://www.readbyqxmd.com/read/27116106/racial-ethnic-disparities-in-medicare-beneficiaries-care-coordination-experiences
#17
Steven C Martino, Marc N Elliott, Katrin Hambarsoomian, Robert Weech-Maldonado, Sarah Gaillot, Samuel C Haffer, Ron D Hays
BACKGROUND: Little is known about racial/ethnic differences in the experience of care coordination. To the extent that they exist, such differences may exacerbate health disparities given the higher prevalence of some chronic conditions among minorities. OBJECTIVE: To investigate the extent to which racial/ethnic disparities exist in the receipt of coordinated care by Medicare beneficiaries. SUBJECTS: A total of 260,974 beneficiaries who responded to the 2013 Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey...
August 2016: Medical Care
https://www.readbyqxmd.com/read/27087389/overcoming-the-tyranny-of-distance-an-analysis-of-outreach-visits-to-optimise-secondary-prevention-of-cardiovascular-disease-in-high-risk-individuals-living-in-central-australia
#18
Camilla S L Tuttle, Melinda J Carrington, Simon Stewart, Alex Brown
OBJECTIVES: We examined the logistical challenges of conducting an outreach, secondary prevention program for adults discharged from Alice Springs Hospital following an acute presentation of cardiovascular disease. DESIGN AND SETTING: This represents a sub-study of the Central Australian Heart Protection Study (CAHPS). Clinical, logistic and demographic data were used to examine the characteristics of outreach visits in the intervention arm of the study. PARTICIPANTS: Fifty subjects initially allocated to the intervention arm of the trial were studied...
April 2016: Australian Journal of Rural Health
https://www.readbyqxmd.com/read/26858008/patient-experience-assessment-is-a-requisite-for-quality-evaluation-a-discussion-of-the-in-center-hemodialysis-consumer-assessment-of-health-care-providers-and-systems-ich-cahps-survey
#19
Kerri L Cavanaugh
Patient experience surveys provide a critical and unique perspective on the quality of patient-centered healthcare delivery. These surveys provide a mechanism to systematically express patients' voice on topics valued by patients to make decisions about choices in care. They also provide an assessment to healthcare organizations about their service that cannot be obtained from any other source. Regulatory agencies have mandated the assessment of patients' experience as part of healthcare value based purchasing programs and weighted the results to account for up to 30% of the total scoring...
March 2016: Seminars in Dialysis
https://www.readbyqxmd.com/read/26788896/application-of-group-level-item-response-models-in-the-evaluation-of-consumer-reports-about-health-plan-quality
#20
Steven P Reise, Rob R Meijer, Andrew T Ainsworth, Leo S Morales, Ron D Hays
Group-level parametric and non-parametric item response theory models were applied to the Consumer Assessment of Healthcare Providers and Systems (CAHPS(®)) 2.0 core items in a sample of 35,572 Medicaid recipients nested within 131 health plans. Results indicated that CAHPS responses are dominated by within health plan variation, and only weakly influenced by between health plan variation. Thus, although the CAHPS 2.0 survey has acceptable psychometric properties when analyzed at the individual level, large sample sizes are needed to reliably differentiate among health plans...
March 1, 2006: Multivariate Behavioral Research
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