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Journal of Business Continuity & Emergency Planning

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https://www.readbyqxmd.com/read/30126529/the-silent-assassin-business-demand-changes-following-disaster
#1
Kaylene Sampson, Tracy Hatton, Charlotte Brown
This paper examines the impact of business demand changes on organisational recovery within the post-disaster context. Drawing on data gathered from organisations five years after the Canterbury 2010/11 earthquakes, the paper details a number of patterns of demand for goods and services and the subsequent ability of organisations to meet such demand. It is argued that business continuity planners should not underestimate the effects of interrupted demand chains as part of risk mapping. Proactive movement towards resilience thinking, that specifically includes engagement with the management of demand, will potentially lead to better organisational recovery outcomes...
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/30126528/evaluating-humanitarian-aid-and-development-sector-resilience-finding-solutions-to-complex-problems
#2
Michael Blyth
Resilience allows organisations to withstand complex threats through the process of resisting risks through control measures, making incremental adjustments when faced with a threat, or undergoing transformative change when a crisis requires major adjustments to structures and practices. The humanitarian aid and development community is unique in that its very nature draws it to danger, while other sectors avoid or withdraw from environments that present elevated human-made threats and natural hazards. The sector faces increasing safety and security challenges, commonly within fragile states or post-disaster environments, which is further complicated by rising stakeholder expectations...
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/30126527/ethical-dilemmas-presented-by-convergent-volunteers-during-emergency-response
#3
Ronald K Sigman
This paper addresses the phenomenon of convergence as it applies to disaster management and helps to explain why non-affiliated volunteers respond to disasters. The paper will illustrate how 'convergent' volunteers can present ethical conflicts and management concerns to emergency managers during a critical incident and how convergent volunteers can be managed through the development of a comprehensive volunteer management plan.
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/30126526/the-role-of-unarmed-security-in-active-killer-defence
#4
Brad Spicer
Active shooter-type attacks are low-probability/ high-consequence incidents that must be a part of every organisation's all-hazards emergency preparedness programme. All too often, law enforcement is viewed as the only viable response, and while law enforcement's role is imperative, on-site security can do a great deal to prevent and mitigate this ever-growing threat. This paper argues that security officers should be trained and empowered with tools to help them identify Pre-Attack INdicators (PAINs) and those elements of first timer's syndrome that are exhibited prior to an attack...
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/30126525/understanding-risk-in-an-emergency-management-context
#5
Bob Manson
Understanding of risk is important for emergency managers. The variety of definitions, expressions, assessment techniques, efforts to measure, perceptions, levels of acceptability and the role of probability consideration can create challenges when considering and communicating risk. This paper presents a brief overview of some important factors with regard to risk, along with some case studies to inform emergency managers. It also introduces an alternative approach to risk that includes and retains the three dimensions of hazard, exposure and vulnerability...
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/30126524/corporate-risk-from-extremist-groups
#6
John Sancenito
Corporations are increasingly being targeted by activist groups seeking to influence their business decisions. Activists target companies for a variety of reasons. Some feel companies have too much power over their lives; some feel companies put profits over people; and others feel the companies' actions exploit people, animals and/or the environment. Some companies are targeted simply because they have a business relationship with a targeted company. While most activists use peaceful protests as a way of voicing their opinions, others resort to criminal activity to influence corporate decisions...
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/30126523/the-use-of-metrics-to-manage-enterprise-security-risks-understanding-evaluation-and-persuasion
#7
Peter E Ohlhausen, Daniel McGarvey
Metrics drive business decisions and behaviour. Properly developed using psychometric principles, metrics provide a solid rationale for senior management to make prudent decisions about organisational growth as well as facilitating the assessment of internal policies and programmes. Until recently, there has been little research on the development of effective performance metrics, especially in the security field. The American Society for Industrial Security International (ASIS International) provided funding for an extensive study into the development of metrics for the security profession...
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/30126522/editorial
#8
Lyndon Bird
No abstract text is available yet for this article.
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/29592828/improving-disaster-outcomes-with-better-decision-making
#9
Ronda Oberlin
Decisions made in an emergency can improve or exacerbate the outcome of the event. Making complex decisions in high-stress circumstances is not easily done without prior training. Understanding how people process information under stress, and how decisions are affected by bias, can lead to better decision making. This paper examines how risk communication lessons from sense-making research and cockpit resource management can be applied to business and industry to improve emergency and disaster outcomes.
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/29592827/managing-stress-in-a-crisis
#10
Alison Wright-Reid
Crisis situations are inherently uncertain and threatening. Although the primal stress reactions they provoke deliver some advantages, they so severely restrict intellect and behaviour that consultants observe crisis teams making the same mistakes over and again. Stress risks can be managed before, during and after a crisis. Crisis planning can select the right people, control the crisis team environment, and mitigate fatigue risks and memory demands. Because stress reactions are primitive, stress can be manipulated at a remarkably primitive level and teams can increase their resilience through such basics as sleep and breathing skills...
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/29592826/implementing-a-community-recovery-programme
#11
Paul Hendy
How should recovery be understood in the aftermath of a major incident? Bringing together the appropriate resources can be a challenge in its own right. How should one understand the complex needs of the affected community? What do those working in recovery need to implement to ensure a fully integrated recovery operation? When trying to formulate a recovery plan, what lessons have been learned from previous incidents? This paper suggests some points for consideration and implementation.
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/29592825/business-continuity-and-disaster-management-within-the-public-service-in-relation-to-a-national-development-plan
#12
Cliff Ferguson
Within South Africa, few public service departments understand the concepts of business continuity management (BCM) and what it takes to implement a well-constructed business continuity plan. Likewise, few of these entities understand the purpose of designing and maintaining resilient systems that are immune to incidents. This paper discusses the integration of the South African Disaster Management Act 2002, the Disaster Management Framework and the National Development Plan, linking these to BCM, through a resilience period model, as a means for the implementation of resilience strategies...
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/29592824/a-customer-insight-led-approach-to-building-operational-resilience
#13
Fi Passey
High-profile failures over the past few years have led to the disruption of banking services in the UK, with some banks' customers left unable to make or receive payments, check balances or access cash for days or weeks. Technological advances and a push towards remote channels have increased customer expectations of 'always on' - any time, any place, anywhere - and with disruptions lasting anything from a few minutes to nearly a month, the regulator is also taking an interest. Nationwide Building Society has responded positively to this challenge by defining its operational resilience strategy, a long-term plan aimed at minimising the likelihood and impact of future disruptions...
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/29592823/business-continuity-and-risk-management-at-a-strategic-level-case-study-of-the-flemish-government
#14
Joris Bouve, Herman-Peter Steens, Martin Ruebens
The Flemish government comprises a number of different departments and agencies with the autonomy to optimise their service level in a proactive and resilient manner. Recently, the Flemish government defined four organisational values: openness, decisiveness, trust and agility. In addition, the Internal Audit Agency developed guidelines concerning internal control and organisational management, in which risk management was emphasised. In combination with goal setting and process management, this paper considers risk management as a starting point for the overall management of Flemish government entities...
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/29592822/the-true-value-and-return-on-investment-of-business-continuity
#15
Regina Phelps
The phrase return on investment (ROI) is commonly heard when groups or organisations attempt to demonstrate the value of a particular activity. 'Is it good for us?', 'Is it worth the investment?' and 'Should we continue to fund the endeavour?' are all valid and important questions. The challenge for business continuity professionals is to address the question, 'What is the ROI of business continuity?' in ways that will be meaningful to the person wielding the budget stick. In the 'olden days', colleagues would point to their business impact analysis, with pie charts and bar graphs showing the cost of business downtime if an event occurred...
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/29592821/preparing-for-campus-demonstrations-and-protests-four-key-focus-areas
#16
Darrell L Darnell
Over the past few years, the number of demonstrations and protests in Western countries has been increasing. These protests have tested the limits of free speech and expression, leading to individuals and groups attempting to, and in some cases succeeding in, shutting down speech with which they do not agree or find offensive. This has been particularly acute on college campuses, most notably at the University of California, Berkeley and Auburn University in Alabama, where speakers with far-right conservative views were forced to cancel their planned speeches because of safety and security concerns...
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/29592820/outsourcing-critical-financial-system-operations
#17
Nora Cox, Jan Pilbauer
Payments Canada provides Canada's national payments systems and is responsible for the clearing and settlement infrastructure, processes and rules that underpin the exchange of billions of dollars each day through the Canadian economy. Strategic sourcing is a reality for this small organisation with a broad scope of national regulations and global standards to comply with. This paper outlines Payments Canada's approach to outsourcing its critical financial system operations, which centres on four key principles: strong relationship management; continuous learning, recording and reporting; evaluating the business landscape; and a commitment to evolving the organisation to greater resilience...
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/29592819/editorial
#18
Lyndon Bird
No abstract text is available yet for this article.
January 1, 2018: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/28532534/editorial
#19
Lyndon Bird
No abstract text is available yet for this article.
December 1, 2017: Journal of Business Continuity & Emergency Planning
https://www.readbyqxmd.com/read/28376998/overcoming-psychological-barriers-to-plan-invocation
#20
Alan Elwood
Although very few - if any - crisis management, business continuity or incident response plans fail to include procedures to cover their instigation, there are many instances when these procedures are not enacted as intended or do not produce the expected results. In such circumstances, the gravity of the situation may well be appreciated at various levels, but for complex reasons, the teams or structures envisaged as being required are nonetheless not established fully. This paper explores this phenomenon, considering the nature of the problem and its significance, as well as the challenges faced by those making invocation decisions...
December 1, 2017: Journal of Business Continuity & Emergency Planning
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