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Journal of Healthcare Management / American College of Healthcare Executives

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https://www.readbyqxmd.com/read/28683052/practitioner-application-predictors-of-hospital-patient-satisfaction-as-measured-by-hospital-consumer-assessment-of-healthcare-providers-and-systems-survey-a-systematic-review
#1
Nicole Schell
No abstract text is available yet for this article.
July 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28683051/predictors-of-hospital-patient-satisfaction-as-measured-by-hcahps-a-systematic-review
#2
Olena Mazurenko, Taleah Collum, Alva Ferdinand, Nir Menachemi
Because Medicare reimbursements are now, in part, based on patient satisfaction scores, hospitals are increasingly concerned about improving patient satisfaction. However, little is known about the different characteristics that are associated with higher patient satisfaction. This study was conducted to systematically review the patient satisfaction literature and to identify predictors of patient satisfaction based on measures from the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey...
July 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28683050/practitioner-application-improving-readiness-and-reducing-costs-an-analysis-of-factors-that-influence-site-selection-for-army-outpatient-surgical-services
#3
Michael S Payne
No abstract text is available yet for this article.
July 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28683049/improving-readiness-and-reducing-costs-an-analysis-of-factors-that-influence-site-selection-for-army-outpatient-surgical-services
#4
Katherine E Little, Katie M Martinez, Jessica L Forman, Jason P Richter, Michael L Wade
The variable costs of providing surgical procedures for military beneficiaries are greater when care is rendered in the civilian purchased care network than when provided at a direct care military treatment facility (MTF). To reduce healthcare-related costs, retaining surgical services is a priority at MTFs across the U.S. Army Medical Command. This study is the first to identify factors significantly associated with outpatient surgical service site selection in the military health system (MHS). We analyzed 1,000,305 patient encounters in fiscal year 2014, of which 970,367 were direct care encounters and 29,938 were purchased care encounters...
July 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28683048/a-strategic-framework-for-improving-the-patient-experience-in-hospitals
#5
Natalie L Birkelien
Hospitals are taking new approaches to satisfy consumers and deliver on customer expectations by enhancing their patients' comprehensive experience. The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey and value-based purchasing initiatives have tied reimbursement to patient satisfaction scores, bringing patient perspectives on care to the forefront of hospitals' strategic priorities. This essay reviews the patient experience literature and argues that hospitals should adopt an expanded approach beyond HCAHPS measures to enhance the patient experience...
July 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28683047/the-pii-solution-to-mental-healthcare-delivery-prevention-intervention-and-integration
#6
Mira A King
In this essay, the author proposes a new, integrated model for mental healthcare delivery called the PII solution, which builds on the successes of federal government programs and state initiatives. The PII solution includes prevention, intervention, and integration. As a community-centered approach, PII leverages existing programs in concert with new approaches to meet the diverse needs of patients with the spectrum of mental health disorders, from low risk to high risk. The PII solution can be applied to any subgroup in society to create a comprehensive plan to combat mental illness...
July 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28683046/partnering-to-lead-a-culture-of-safety
#7
Gary S Kaplan, Tejal K Gandhi, Deborah J Bowen, Charles D Stokes
No abstract text is available yet for this article.
July 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28683045/kindness-at-the-center-of-patient-experience-strategies
#8
Tony Padilla
No abstract text is available yet for this article.
July 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28683044/interview-with-gayle-l-capozzalo-fache-executive-vice-president-and-chief-strategy-officer-yale-new-haven-health-system-new-haven-connecticut
#9
(no author information available yet)
No abstract text is available yet for this article.
July 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28683043/editorial
#10
Bita A Kash
No abstract text is available yet for this article.
July 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28471860/practitioner-application-physician-courtesy-and-patient-satisfaction-in-a-pediatric-plastic-and-oral-surgery-department
#11
Andrew D Jones
No abstract text is available yet for this article.
May 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28471859/physician-courtesy-and-patient-satisfaction-in-a-pediatric-plastic-and-oral-surgery-department
#12
Kimberly M Daniels, Rachel R Yorlets, Susan J Flath-Sporn, Brian I Labow, Ronald R Heald, Amir H Taghinia
Hospitals in the United States have started collecting information related to the patient experience with the objective of improving overall patient satisfaction. Between 2012 and 2015, the authors collected data from 2,875 patient satisfaction surveys. The purpose of this study was to analyze the effects of several variables-wait time, physician courtesy, administrative staff courtesy, patients' opportunity to ask questions, and patients' understanding of the answers-on a patient satisfaction score. A linear regression model was used to analyze the effects of these variables on patient satisfaction...
May 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28471858/practitioner-application-fix-these-first-how-the-world-s-leading-companies-point-the-way-toward-high-reliability-in-the-military-health-system
#13
Andrew D Harding
No abstract text is available yet for this article.
May 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28471857/fix-these-first-how-the-world-s-leading-companies-point-the-way-toward-high-reliability-in-the-military-health-system
#14
Brad Beauvais, Jason Richter, Paul Brezinski
The 2014 Military Health System Review calls for healthcare system leaders to implement effective strategies used by other high-performing organizations. The authors state, " the [military health system] MHS can create an optimal healthcare environment that focuses on continuous quality improvement where every patient receives safe, high-quality care at all times" (Military Health System, 2014, p. 1). Although aspirational, the document does not specify how a highly reliable health system is developed or what systemic factors are necessary to sustain highly reliable performance...
May 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28471856/practitioner-application-high-tech-versus-high-touch-components-of-hospital-costs-vary-widely
#15
Stacey Vaccaro
No abstract text is available yet for this article.
May 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28471855/high-tech-versus-high-touch-components-of-hospital-costs-vary-widely
#16
Paula H Song, Kristin L Reiter, Wendy Yi Xu
The recent release by the Centers for Medicare & Medicaid Services of hospital charge and payment data to the public has renewed a national dialogue on hospital costs and prices. However, to better understand the driving force of hospital pricing and to develop strategies for controlling expenditures, it is important to understand the underlying costs of providing hospital services. We use Medicare Provider and Analysis Review inpatient claims data and Medicare cost report data for fiscal years 2008 and 2012 to examine variations in the contribution of "high-tech" resources (i...
May 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28471854/practitioner-application-blueprint-for-sustainable-change-in-diversity-management-and-cultural-competence-lessons-from-the-national-center-for-healthcare-leadership-diversity-demonstration-project
#17
Katie B Galbraith
No abstract text is available yet for this article.
May 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28471853/blueprint-for-sustainable-change-in-diversity-management-and-cultural-competence-lessons-from-the-national-center-for-healthcare-leadership-diversity-demonstration-project
#18
Janice L Dreachslin, Robert Weech-Maldonado, Judith Gail, Josué Patien Epané, Joyce Anne Wainio
How can healthcare leaders build a sustainable infrastructure to leverage workforce diversity and deliver culturally and linguistically appropriate care to patients? To answer that question, two health systems participated in the National Center for Healthcare Leadership's diversity leadership demonstration project, November 2008 to December 2013. Each system provided one intervention hospital and one control hospital.The control hospital in each system participated in pre- and postassessments but received no preassessment feedback and no intervention support...
May 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28471852/partnership-for-patients-innovation-and-leadership-for-safer-healthcare
#19
Patrick H Conway
No abstract text is available yet for this article.
May 2017: Journal of Healthcare Management / American College of Healthcare Executives
https://www.readbyqxmd.com/read/28471851/enlisting-patient-and-family-advisers-in-the-design-of-clinical-pathways
#20
Shawn R Smith
No abstract text is available yet for this article.
May 2017: Journal of Healthcare Management / American College of Healthcare Executives
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