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International Journal of Health Care Quality Assurance

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https://www.readbyqxmd.com/read/27671425/health-providers-perception-of-quality-of-care-for-neonates-in-health-facilities-in-a-municipality-in-southern-ghana
#1
Kokui Elikplim Pomevor, Augustine Adomah-Afari
Purpose The purpose of this paper is to assess available human resources for neonatal care and their skills, in order to explore health providers' perceptions of quality of neonatal care in health facilities in Ghana. Design/methodology/approach Data were gathered using qualitative interviews with health providers working in the maternity and paediatric wards and midwives; direct observation; and documentary review at a regional hospital, a municipal hospital and four health centres in a municipality in a region in Southern Ghana...
October 10, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27671424/healthcare-and-aging-do-european-union-countries-differ
#2
Mindaugas Stankunas, Mark Avery, Jutta Lindert, Ian Edwards, Mirko Di Rosa, Francisco Torres-Gonzalez, Elisabeth Ioannidi-Kapolou, Henrique Barros, Joaquim Soares
Purpose The purpose of this paper is to evaluate socio-economic inequalities in the use, accessibility and satisfaction with health services amongst 60-84 year old people from seven European urban communities. Design/methodology/approach Data for this study were collected in 2009. The target population was people aged 60-84 years from Stuttgart (Germany), Athens (Greece), Ancona (Italy), Kaunas (Lithuania), Porto (Portugal), Granada (Spain) and Stockholm (Sweden). The total sample comprised 4,467 respondents with a mean response rate across these countries of 45...
October 10, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27671423/the-impact-of-lean-bundles-on-hospital-performance-does-size-matter
#3
Khalil Al-Hyari, Sewar Abu Hammour, Mohammad Khair Saleem Abu Zaid, Mohamed Haffar
Purpose The purpose of this paper is to study the effect of the implementation of Lean bundles on hospital performance in private hospitals in Jordan and evaluate how much the size of organization can affect the relationship between Lean bundles implementation and hospital performance. Design/methodology/approach The research is considered as quantitative method (descriptive and hypothesis testing). Three statistical techniques were adopted to analyse the data. Structural equation modeling techniques and multi-group analysis were used to examine the research's hypothesis, and to perform the required statistical analysis of the data from the survey...
October 10, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27671422/stakeholders-roles-and-responsibilities-regarding-quality-of-care
#4
Päivi Huotari, Zuzana Havrdová
Purpose The purpose of this paper is to describe how different stakeholders (society, managers, employees and clients) can together ensure the quality of care. Design/methodology/approach Qualitative data were collected from four focus group interviews conducted in three countries. All interviewees were pursuing a master's degree in social and/or health care management and had begun working in their field after completing their bachelor's degree. The data were analysed using inductive content analysis. Findings The society and managers are responsible for the care system as a whole and must apply system-oriented, rather than sector-oriented, thinking...
October 10, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27671421/improving-patient-and-staff-outcomes-using-practice-development
#5
Catherine Elizabeth Hennessey, Margaret Fry
Purpose The purpose of this paper is to examine the impact of a practice development program, "Essentials of Care" (EOC), on patient and staff outcomes, workplace culture and service delivery. Design/methodology/approach A descriptive study design was used to explore the impact of EOC in a district hospital rehabilitation ward. EOC focuses on embedding a person-centered culture within clinical areas and is structured from practice development methodologies. EOC was implemented in a metropolitan district hospital rehabilitation, older person 20-bed, ward...
October 10, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27671420/dispensing-medication-refills-without-counselling
#6
Kheng Yong Ong, Li Li Chen, Jane Ai Wong, Jin Cheng Lim, Doris Bee Hoon Teo, Mui Chai Tan
Purpose The purpose of this paper is to assess the safety and efficiency of, and acceptance by, patients for an express refill service (ERS). Design/methodology/approach A pilot uncontrolled, cross-sectional, single-centred study was conducted at the outpatient pharmacy of a tertiary acute care hospital. Under ERS, prescriptions were dispensed without clinical review and counselling for patients refilling prescription medications. Efficiency was assessed by comparing processing times of ERS prescriptions with regular prescriptions...
October 10, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27671419/barriers-to-accurately-measuring-patients-dietary-intake-in-hospitals-using-the-visual-estimation-method
#7
Yui Kawasaki, Yui Kojima, Rie Akamatsu
Purpose Visual estimation, an easy-to-perform technique, is commonly used in hospitals to assess dietary intake in patients. The authors performed a qualitative study where the authors interviewed nurses and dietitians about their perceptions of barriers to accurately measuring patients' dietary intake in hospitals using the visual estimation method. The paper aims to discuss these issues. Design/methodology/approach Ten dietitians and ten clinical nurses responded to 30-minute individual interviews in Tokyo, Japan, in September 2014...
October 10, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27671418/evaluation-of-patient-wristbands-and-patient-identification-process-in-a-training-hospital-in-turkey
#8
Canan Cengiz, Yusuf Celik, Neset Hikmet
Purpose The purpose of this paper is to evaluate the utilisation of patient wristbands (PWs) and patient identification (PI) process in a training hospital in Ankara, Turkey. Design/methodology/approach This descriptive and cross-sectional study was conducted in a training hospital with 640 beds, accreditied by Joint Commission International. The views of 348 patients and 419 hospital personnel on the implementation of patient wristbands and identification process were evaluated. Findings The results indicated that lack of information among patients about the importance of PWs and the misknowledge among staff participants on when, where, and by whom PWs should be put on and verified were the weakest points in this hospital...
October 10, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27671417/editorial
#9
Ian Callanan
No abstract text is available yet for this article.
October 10, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27477935/performance-indicators-healthcare-professionals-views
#10
Xiuzhu Gu, Kenji Itoh
Purpose - The purpose of this paper is to capture factors behind professional views of indicator usefulness as a common structure for assessing healthcare performance and their important characteristics to design limited key performance indicators (PIs) for holistic hospital management. Design/methodology/approach - Two surveys were conducted using self-administered questionnaires, in which hospital manager/staff respondents were asked to rate the 52 PIs' usefulness. In total, 228 manager and 894 staff responses were collected...
August 8, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27477934/managing-healthcare-information-analyzing-trust
#11
Eva Söderström, Nomie Eriksson, Rose-Mharie Åhlfeldt
Purpose - The purpose of this paper is to analyze two case studies with a trust matrix tool, to identify trust issues related to electronic health records. Design/methodology/approach - A qualitative research approach is applied using two case studies. The data analysis of these studies generated a problem list, which was mapped to a trust matrix. Findings - Results demonstrate flaws in current practices and point to achieving balance between organizational, person and technology trust perspectives. The analysis revealed three challenge areas, to: achieve higher trust in patient-focussed healthcare; improve communication between patients and healthcare professionals; and establish clear terminology...
August 8, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27477933/survival-probability-in-patients-with-liver-trauma
#12
Skender Buci, Agim Kukeli
Purpose - The purpose of this paper is to assess the survival probability among patients with liver trauma injury using the anatomical and psychological scores of conditions, characteristics and treatment modes. Design/methodology/approach - A logistic model is used to estimate 173 patients' survival probability. Data are taken from patient records. Only emergency room patients admitted to University Hospital of Trauma (former Military Hospital) in Tirana are included. Data are recorded anonymously, preserving the patients' privacy...
August 8, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27477932/outpatient-clinic-waiting-time-provider-communication-styles-and-satisfaction-with-healthcare-in-india
#13
Payal Mehra
Purpose - The purpose of this paper is to evaluate the impact of extended waiting time on patients' perceptions of provider communication skills and in-clinic satisfaction, in three major cities in India. Design/methodology/approach - In total, 625 patients were interviewed. The multivariate general linear model was used to determine the causality and relationship between the independent and the dependent variable. A moderation analysis was also conducted to assess waiting time role as a potential moderator in doctor-patient communication...
August 8, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27477931/clinical-assessment-of-risk-management-an-integrated-approach-carmina
#14
Pierfrancesco Tricarico, Stefano Tardivo, Giovanni Sotgiu, Francesca Moretti, Piera Poletti, Alberto Fiore, Massimo Monturano, Ida Mura, Gaetano Privitera, Silvio Brusaferro
Purpose - The European Union recommendations for patient safety calls for shared clinical risk management (CRM) safety standards able to guide organizations in CRM implementation. The purpose of this paper is to develop a self-evaluation tool to measure healthcare organization performance on CRM and guide improvements over time. Design/methodology/approach - A multi-step approach was implemented including: a systematic literature review; consensus meetings with an expert panel from eight Italian leader organizations to get to an agreement on the first version; field testing to test instrument feasibility and flexibility; Delphi strategy with a second expert panel for content validation and balanced scoring system development...
August 8, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27477930/improving-outpatient-phlebotomy-service-efficiency-and-patient-experience-using-discrete-event-simulation
#15
Kenneth Yip, Suk-King Pang, Kui-Tim Chan, Chi-Kuen Chan, Tsz-Leung Lee
Purpose - The purpose of this paper is to present a simulation modeling application to reconfigure the outpatient phlebotomy service of an acute regional and teaching hospital in Hong Kong, with an aim to improve service efficiency, shorten patient queuing time and enhance workforce utilization. Design/methodology/approach - The system was modeled as an inhomogeneous Poisson process and a discrete-event simulation model was developed to simulate the current setting, and to evaluate how various performance metrics would change if switched from a decentralized to a centralized model...
August 8, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27477929/quality-of-life-in-breast-cancer-sufferers
#16
Ahmed Essmat Shouman, Nahla Fawzy Abou El Ezz, Nivine Gado, Amal Mahmoud Ibrahim Goda
Purpose - The purpose of this paper is to measure health-related quality of life (QOL) among patients with early stage cancer breast under curative treatment at department of oncology and nuclear medicine at Ain Shams University Hospitals. Identify factors affecting QOL among these patients. Design/methodology/approach - A cross-sectional study measured QOL among early stage female breast cancer (BC) patients and determined the main factors affecting their QOL. Three interviewer administered questionnaires were used...
August 8, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27298066/health-planning-through-village-health-sanitation-and-nutrition-committees
#17
Virendra Kumar, Anindya Jayanta Mishra, Sonia Verma
Purpose - The purpose of this paper is to provide systematic empirical evidence on the health planning through Village Health Sanitation and Nutrition Committees (VHSNCs) in India. Design/methodology/approach - A micro-level study was carried out using qualitative study design. Data were collected through in-depth interviews with 105 respondents selected from 42 VHSNC sites. A thematic analytical framework approach was used to analyse the data. Findings - The research results indicate that VHSNCs are playing a significant role in health planning...
July 11, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27298065/interpersonal-complaints-regarding-cancer-care-through-a-gender-lens
#18
Erik Masao Olsson
Purpose - The purpose of this paper is to investigate healthcare customer complaints concerning interpersonal matters in cancer care. Design/methodology/approach - Complaints from cancer patients and their relatives (n=116) that dealt with interpersonal matters registered between 2009 and 2011 at four local Patients' Advisory Committees in Western Sweden were sampled and analyzed using qualitative content analysis. Findings - Complaints concerned lack of information and consideration from healthcare providers...
July 11, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27298064/appointment-standardization-evaluation-in-a-primary-care-facility
#19
Yu-Li Huang
Purpose - The purpose of this paper is to evaluate the performance on standardizing appointment slot length in a primary care clinic to understand the impact of providers' preferences and practice differences. Design/methodology/approach - The treatment time data were collected for each provider. There were six patient types: emergency/urgent care (ER/UC), follow-up patient (FU), new patient, office visit (OV), physical exam, and well-child care. Simulation model was developed to capture patient flow and measure patient wait time, provider idle time, cost, overtime, finish time, and the number of patients scheduled...
July 11, 2016: International Journal of Health Care Quality Assurance
https://www.readbyqxmd.com/read/27298063/parenteral-nutrition-in-hospital-pharmacies
#20
Maram Gamal Katoue, Dalal Al-Taweel, Kamal Mohamed Matar, Samuel B Kombian
Purpose - The purpose of this paper is to explore parenteral nutrition (PN) practices in hospital pharmacies of Kuwait and identify potential avenues for quality improvement in this service. Design/methodology/approach - A descriptive, qualitative study about PN practices was conducted from June 2012 to February 2013 in Kuwait. Data were collected via in-depth semi-structured interviews with the head total parenteral nutrition (TPN) pharmacists at seven hospitals using a developed questionnaire. The questionnaire obtained information about the PN service at each hospital including the existence of nutritional support teams (NSTs), PN preparation practices, quality controls and guidelines/protocols...
July 11, 2016: International Journal of Health Care Quality Assurance
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